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Kerava Energy’s previous customer information system (CIS) and billing solution was outdated and prevented from developing their processes. Jussi Lehti, the CEO of Kerava Energy says they picked Synerall because of the process automation, comprehensive process management and flexibility.

Thanks to Synerall Imatran Seudun Sähkö is an agile and more competitive business. Synerall seamlessly integrates digital services, manages the company’s internal customer service processes and thus raises the quality of their customer service.

Finnish energy market is going to be centralized by 2019. Deploying a Customer Information System and Billing solution that helps businesses become more competitive on the market that’s growing more international plays a vital role. By digitizing service processes they become more efficient and less time-consuming and thus stay competitive.

Synerall is helping Finnish utility businesses become more modern. The Synerall solution digitalizes time-consuming processes, such as spot pricing and meter-to-cash billing. It also helps its partners, who care about their and the planet’s future turn their businesses around and allow customers consume smarter.

After implementing Synerall HSY became more cost-efficient, accelerated the speed and quality of their customer service. These changes were enabled by the speed, flexibility, and process automation of Synerall. Their new system supports process digitization, which was important for HSY.

Vihreä Älyenergia in Finland started using Synerall for managing their customer relations, contracts and for creating subscription billing. Their solution has helped them become a more dynamic business with better agility and higher customer satisfaction.