Synerall can generate different kind of messages like notices, warnings and also send out invoices and contracts. Information can be sent in form of e-mail, SMS, to Web-portals or postal services via a postal service provider.
The right CIS and billing solution allows your business to become an efficient and sustainable business. Being sustainable is not only about being eco-conscious, it’s also about running your business in a way it outlives and outsmarts its competitors.
The right CIS and billing solution is compliant with all the requirements set out in the General Data Protection Regulation (GDPR). With Synerall you can get there.
Synerall offers the following features
The 360-degree dashboard provides relevant customer information (contact, contract, offers, etc.) in a single view – making customer care more efficient.
Synerall allows the management of customer data. Postal addresses, which can be used to send documents to customers directly or through a postal service provider. Phone, fax, and mobile number to support text messaging, call center integrations. Codes, that can be used to integrate Synerall with other systems like enterprise-wide CRM.
Contracts management is fast and easy – contracts can be created within 10 seconds. Smart bundling allows a customer to receive and pay all contracts in a single e-invoice.
Web-based customer self-service portal is adjustable to any device, featuring customer dashboard, real-time consumption information, and online payments.
Synerall offers user-friendly interactive web-based customer portals featuring real-time consumption information, online payments for private and residential customers. Synerall customer portals make consumption and invoice information fully transparent to the customer.
The fast billing module can generate more than 6 000 invoices per minute – from meter readings or hourly consumption and production data to invoice.
Invoices can be:
- Generated manually by the user.
- Generated on demand by the customer from web-based customer portal.
- Mass-generated according to parameters set by the user.
- Synerall allows invoice output in the following ways: direct print-out by the user (according to a predefined template) or download from web-based customer portal.
- Mass-portal services. Synerall generates XML based print file with invoices and sends it out to mass postal service provider.
- E-Invoices. Synerall can use XML print file or state agreed e-Invoice format.
Flexible and detailed product description makes generated invoices fully transparent allowing seeing every invoiced item in detail and total control over all expenses.
Starting from consumption data to sending out invoices and accounting – Synerall can be integrated easily with any required external database or software.
We would like every company to use the full potential of their data. Collecting tons of data has no use if you cannot make fast and beneficial decisions based on it.
Synerall BI helps you make decisions based on visually attractive real-time data.
Main benefits are:
- Personalized visually attractive dashboards;
- No more outdated manual Excel reports;
- Ability to make quick business decisions based on real-time data.
Offers and Marketing
Most customers welcome messages from businesses who make an effort to understand their needs and build a personal relationship. Synerall is ready to help you improve customer relationships and build customer loyalty and satisfaction.
Manage target groups, segment customer and add to groups, add relevant products and services to target groups, and have your customers accept the offer in the customer portal.
Create campaigns for relevant offers and publish anonymous fliers or unique coupons to potential or existing customers who can use the codes to accept the offer in the customer portal.
Work Order Management
Work Order Management functionality covers field work management, streamlining the process and removing inefficiencies. You can integrate any existing WOM systems to Synerall’s with ease.
Synerall’s focuses on customer service work order management, by allowing customer service employees start work order processes, manage processes across multiple platforms, and send notices to clients, these notices appear in the client self-service portal. With us, you can simplify service delivery, maximize profits and satisfy your end customers.
Outage management tools allow you to inform your customers about planned grid maintenance work outages. Rapidly notify customers about unexpected failures and compensate disconnected time.
Synerall integrates with AMR systems and calculates consumption based on automatic and manual readings, load curves, and other data. Our system will import your data, then validate, cleanse, and process it before making it available for billing and analysis. Synerall will also validate, estimate and edit (VEE) metering data to identify and compensate for missing and inaccurate measurements.
Synerall takes care of the whole smart meter process from collecting the data to validation and billing, while you focus on adding value to your business in other ways.
Micro Production Management
More and more customers are setting up their own electricity production units and choose a provider offering a good price for surplus energy. Synerall enables efficient micro production management by automating meter data collection, conclusion of purchase contract, and billing.
Customer portal provides good overview of sold energy and earnings to customers. Don’t miss out, start onboarding producers today.
Receivables management helps maintain detailed control over accounts receivables by providing ways to track invoices, process receipts and analyze customer activities.
Synerall also integrates with external accounting software and collective agencies providing debt management. With Synerall you will lower your account overhead costs effectively.
Synerall provides flexible support for managing objects and devices. Object Management allows creating power stations (main power stations, sub-stations, and feeders), connection points and consumption points. It is possible to create connections between objects and define a network information that can be used to send out information to connected objects. Device Management supports the creation of meter device models that are used to define distinct types of meters.
It is possible to set up multiple meters at one usage point. Meters can have several identifications that allow for instance integration with AMR systems, external work order management system. Meter readings can be imported from external systems (AMR, EDIEL MSCONS), inserted manually or via web-based customer portal.
It’s often difficult for consumers to make more sustainable choices about how they consume, which is where the biggest impacts to the environment arise.
Synerall allows you and your customers to make the choice of minimizing the negative impact you have on the environment by giving data about consumption and production patterns. For instance, combining usage data from smart meters with the most cost-effective times to turn their heating, water, gas etc. on.
Equally, in-home sensors could provide early warnings of when equipment develops a fault or is operating inefficiently. Just like that, you can be a proactive partner and allow your customers to consume smarter.
GDPR & Data Quality
To be able to fulfill the key principles set out in the GDPR you will need to get your business’ data records in order, understand what has been stored and how different departments are using customer data. In addition, you will need to maintain a strong audit trail of permissions that customers have given for use of their data, and how this information flows through your organization.
To meet the requirements, you will need to improve your data quality – that is where Synerall comes to help. With us, you will become more versatile and be able to share and compartmentalize data more efficiently.