A Modern Customer Information System (CIS) and Billing Solution for Utilities

Your business is dynamic. Shouldn’t your customer information system and billing be too?

WHY UTILITY COMPANIES NEED SYNERALL

Synerall is a customer information system and billing solution optimized for utility companies that provide electricity, gas, water, and/or heating. Synerall enables your company to maximize the return from the customer base and act efficiently on the liberalized utility market.

Synerall is

Modular, with a large variety of functionalities and dashboards
Easily integrable with external info systems, using open standards and services
Scalable, designed for large to small businesses

Developed for the open markets

Many utility businesses operating on the open market use Synerall software daily. Getting rid of outdated systems and implementing Synerall has enabled them to increase the speed and quality of customer service, gain greater cost efficiency, and find new agility. Our existing partners bring out that Synerall is easy to integrate and great for multi-utility operations.

WHAT ARE THE CORE BENEFITS

Reduce Manual Labor and Save Your Time

Processes are automated, so you can use your time for other value-creating activities. Send more than 6 000 bills per minute automatically. The average meter-to-cash speed is quick – 14 days.

Get More Out of Existing Resources

With Synerall you can save at least 25% of expenses. You can turn focus on business and customers, instead of the application.

Use a Modern Web-Based System

Synerall is built on modern technology that integrates with massive external data sources. All your data can be harmonized with Data Hub.

WHAT OUR CUSTOMERS SAY

Don’t just take our word for it

The Synerall system is an excellent platform for our Multi-Utility Operations within the UK. It has continued to evolve and meet our ever increasing needs in a demanding market.

Andy Wilkinson

Director of WilSon Energy

Synerall brings significant time efficiency to our meter-to-cash process.

Aleksandr Šablinski

VKG Soojus

We gained 25% efficiency after implementing Synerall.

Märt Jemmer

Imatra Elekter

Synerall is great solution supporting our challenges in electricity business development.

Johanna Haverinen

Keravan Energia

The electricity market in Finland is at a turnaround point and new agility is required from ICT systems and vendors. Synerall will streamline our processes while adapting to our expanding service portfolio and offering a solution for us to tackle the upcoming electricity market changes.

Mikko Rintamäki

CEO of Kokkola Energy

In addition to gaining greater cost efficiency, we also wished to accelerate our customer service and increase its quality. These changes were enabled by the speed, flexibility, and process automation of Synerall.

Pekka Hänninen

CFO of HSY

Synerall seamlessly integrates digital services and manages the company’s internal customer service processes. That is why Synerall was an easy pick for us.

Ari Saukkonen

Managing Director of Imatran Seudun Sähkö

We selected Synerall’s software since it uses cutting-edge technology. We are very satisfied with the quality of the product and the service.

Kalle Nevala

Vihreä Älyenergia

MAIN FEATURES

Get to know your possibilities

Customer Management

360-degree dashboard provides relevant customer information (contact, contract, offers, etc.) in a single view – making customer care more efficient.

Contract Management

Contract management is fast and easy – contracts can be created within 10 seconds. Smart bundling allows a customer to receive and pay all contracts in a single e-invoice.

Customer Self-Service

Web-based customer self-service is adjustable to any device, featuring customer dashboard, real-time consumption information, and online payments.

Billing

Fast billing module, which can generate more than 6 000 invoices per minute – from meter readings or hourly consumption and production data to invoice.

Flexible Integrations

Starting from consumption data to sending out invoices and accounting – Synerall can be integrated easily with any required external database or software.

Synerall BI

Collecting tons of data has no use if you cannot make fast and beneficial decisions based on it. Synerall BI helps you make decisions based on visually attractive real-time data.

Discover All Features

CONTACT US

In Estonia

Tammsaare tee 92
13423 Tallinn, Estonia
+372 6644 355
info@synerall.com

In Finland

Puolikkotie 8, 5.krs
02230 ESPOO
+358 503820022
info@synerall.com

In BeNeLux

Hendrik van Veldekesingel 150-79,
3500 Hasselt,
BELGIUM
+32 486 393 555
benelux@netgroup.com

Want to know more about the most capable customer information and billing system?

Leave us your e-mail and information request, we will get in touch and give you a demo!