WHO WE ARE
Synerall is a customer information system and billing solution optimized for utility companies that provide electricity, gas, water, and/or heating. Synerall enables your company to maximize the return from the customer base and act efficiently on the liberalized utility market.
Our website address is: https://synerall.com/staging
Synerall’s information and contact details
Synerall AS
Estonian registry code: 14036817
Address: Harju maakond, Tallinn, Mustamäe linnaosa, A. H. Tammsaare tee 92, 13423
Email: info@synerall.com
Telephone: +372 6644 355
YOUR PRIVACY IS IMPORTANT TO SYNERALL
Synerall attaches great importance to protecting personal data and maintaining privacy. This privacy policy (“Privacy Policy“) describes the types of personal information we may collect from you, the purposes for which we use the information, the circumstances in which we may share the information and the steps that we take to safeguard the information to protect your privacy.
INFORMATION WE COLLECT ABOUT YOU AND WHY
During your visit on our website, https://synerall.com/staging, the following information may be collected:
- your IP address;
- which browser you use;
- how you use our website (e.g. pages you have viewed), and
- information about your device (e.g. geographical location).
The aforementioned information may be used for analytical purposes, and to improve user experience and the content shown on our website.
When visitors leave comments on the website, we collect the data shown in the comments form (such as the name), and also the visitor’s IP address and browser user agent string to help spam detection.
You may choose to voluntarily submit your personal data by filling in the form(s) on our website. By submitting information in an online form, you consent to the processing of the entered information by Synerall as described in this Privacy Policy. Such information includes your name, email address, phone number and your company-related information. Please note that giving consent is voluntary and you have the opportunity to withdraw your consent at any time and/or request the deletion of your personal data.
We may also process your personal data if processing is necessary in our legitimate interests, meaning we use the data primarily for the purpose of marketing activities, including answering your request, providing the desired information, registering for the events or newsletters and making contact. We may share with you materials, news and offers from our services that could help your business benefit and grow. Of course, you are not required to supply any of the information that we may request. However, failure to do so may result in our being unable to provide you with the requested service.
You can opt-out from receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications. Other anonymous data collected during your visiting session helps us improve the user experience and create more valuable content for our site visitors.
Synerall may also process your personal data for the establishment, exercise or defense of legal claims; or for satisfying our legal obligations with respect to the processing and retention of personal data.
MEDIA
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. If you download materials from our website, keep in mind that these are just guidelines. Use of the information contained therein is at your own consent and interest.
DISCLOSURE OF YOUR PERSONAL DATA
During the processing of your personal data, your information may be transferred throughout Synerall and shared with third parties who will be providing any other related services to this request, in which case Synerall will ensure the compliance of the third party with applicable data protection legislation and the terms of this Privacy Policy.
Synerall will not sell or disclose your personal data to other third parties without your consent.
When submitting personal data, you need to be aware that your personal data is processed in an office located in the EU and your personal data will not be transferred outside the EU to third countries or international organizations.
COOKIES
Cookies are small files that are stored on your computer that help us learn how you interact with our content and aim to improve the experience you have when visiting synerall.com
TYPES OF COOKIES USED
Strictly necessary cookies: These cookies are necessary to provide you with services available through the site.
Analytics cookies: These cookies collect information that is used either in aggregate form to help us understand how our website is being used or how effective marketing campaigns are, or to help us customise the website for you.
Preference cookies: These cookies allow the site to remember information that changes the way the site behaves or looks, such as your preferred language or the region you are in. Loss of information stored in a preference cookie may make the experience less functional but should not prevent it from working.
Marketing cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.
The full list of active cookies served through this site and the purposes they perform are listed as follows:
Necessary Cookies
| Name | Type | Vendor | Data shared With | Expires | Description |
| apbct_cookies_test | HTTP | synerall.com | Estonia | Session | Used in order to detect spam and improve the website’s security |
| apbct_headless | HTTP | synerall.com | Estonia | Session | Used in order to detect spam and improve the website’s security |
| apbct_headless | HTML | synerall.com | Estonia | Persistent | Used in order to detect spam and improve the website’s security |
| apbct_page_hits | HTTP | synerall.com | Estonia | Session | Used in order to detect spam and improve the website’s security |
| apbct_page_hits | HTML | synerall.com | Estonia | Persistent | Used in order to detect spam and improve the website’s security |
| apbct_pixel_url | HTTP | synerall.com | Estonia | Session | Used by the website to identify and eliminate spam on the website’s comment-function |
| apbct_pixel_url | HTML | synerall.com | Estonia | Persistent | Used in order to detect spam and improve the website’s security |
| apbct_prev_referer | HTTP | synerall.com | Estonia | Session | Used by the website to identify and eliminate spam on the website’s comment-function |
| apbct_prev_referer | HTML | synerall.com | Estonia | Session | Used in order to detect spam and improve the website’s security |
| apbct_site_landing_ts | HTTP | synerall.com | Estonia | Session | Ensures visitor browsing-security by preventing cross-site request forgery |
| apbct_site_referer | HTTP | synerall.com | Estonia | 3 days | Used in order to detect spam and improve the website’s security |
| apbct_urls | HTTP | synerall.com | Estonia | 3 days | Used in order to detect spam and improve the website’s security |
| ct_checked_emails | HTTP | synerall.com | Estonia | Session | Used in order to detect spam and improve the website’s security |
| ct_checkjs | HTTP | synerall.com | Estonia | Session | Used in order to detect spam and improve the website’s security |
| ct_checkjs | HTML | synerall.com | Estonia | Persistent | Used in order to detect spam and improve the website’s security |
| ct_fkp_timestamp | HTTP | synerall.com | Estonia | Session | Used in order to detect spam and improve the website’s security |
| ct_fkp_timestamp | HTML | synerall.com | Estonia | Persistent | Used in order to detect spam and improve the website’s security |
| ct_has_scrolled | HTTP | synerall.com | Estonia | Session | Used to distinguish between humans and bots |
| ct_mouse_moved | HTTP | synerall.com | Estonia | Session | Used in order to detect spam and improve the website’s security |
| ct_pointer_data | HTTP | synerall.com | Estonia | Session | Used in order to detect spam and improve the website’s security |
| ct_pointer_data | HTML | synerall.com | Estonia | Persistent | Used in order to detect spam and improve the website’s security |
| ct_ps_timestamp | HTTP | synerall.com | Estonia | Session | Used in order to detect spam and improve the website’s security |
| ct_ps_timestamp | HTML | synerall.com | Estonia | Persistent | Used in order to detect spam and improve the website’s security |
| ct_screen_info | HTTP | synerall.com | Estonia | Session | Used in order to detect spam and improve the website’s security |
| ct_screen_info | HTML | synerall.com | Estonia | Persistent | Used in order to detect spam and improve the website’s security |
| ct_sfw_pass_key | HTTP | synerall.com | Estonia | 30 days | Used by the website to identify and eliminate spam on the website’s comment-function |
| ct_timezone | HTTP | synerall.com | Estonia | Session | Used in order to detect spam and improve the website’s security |
| ct_timezone | HTML | synerall.com | Estonia | Persistent | Used in order to detect spam and improve the website’s security |
Preferences
| Name | Type | Vendor | Data shared With | Expires | Description |
| ct_cookies_type | HTML | synerall.com | Estonia | Persistent | Used in order to detect spam and improve the website’s security |
Statistics
| Name | Type | Vendor | Data shared With | Expires | Description |
| _hssc | HTTP | synerall.com | United States | 1 day | Identifies if the cookie data needs to be updated in the visitor’s browser |
| _hssrc | HTTP | synerall.com | United States | Session | Used to recognize the visitor’s browser upon reentry on the website |
| _hstc | HTTP | synerall.com | United States | 180 days | Sets a unique ID for the session, this allows the website to obtain data on visitor behaviour for statistical purposes |
| _utm.gif | Pixel | Estonia | Session | Google Analytics Tracking Code that logs details about the visitor’s browser and computer | |
| _utma | HTTP | United States | 2 years | Collects data on the number of times a user has visited the website as well as dates for the first and most recent visit, used by Google Analytics | |
| _utmb | HTTP | United States | 1 day | Registers a timestamp with the exact time of when the user accessed the website, used by Google Analytics to calculate the duration of a website visit | |
| _utmc | HTTP | United States | Session | Registers a timestamp with the exact time of when the user accessed the website, used by Google Analytics to calculate the duration of a website visit | |
| _utmt | HTTP | United States | 1 day | Used to throttle the speed of requests to the server | |
| _utmv | HTTP | United States | Session | Saves user-defined tracking parameters for use in Google Analytics | |
| _utmz | HTTP | United States | 6 months | Collects data on where user came from, what search engine was used, what link was clicked and what search term was used, used by Google Analytics | |
| _ga | HTTP | United States | 2 years | Registers a unique ID that is used to generate statistical data on how the visitor uses the website | |
| _ga_# | HTTP | United States | 2 years | Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit | |
| apbct_timestamp | HTTP | synerall.com | Estonia | Session | Sets a timestamp for when the visitor entered the website and is used for analytical purposes on the website |
| ct_has_scrolled | HTML | synerall.com | Estonia | Persistent | Registers if the website’s scroll-depth detection is active – this function remembers how far the user has scrolled on the current session across the website’s subpages |
| hubspotutk | HTTP | synerall.com | United States | 180 days | Sets a unique ID for the session, this allows the website to obtain data on visitor behaviour for statistical purposes |
| ln_or | HTTP | synerall.com | Ireland | 1 day | Registers statistical data on users’ behaviour on the website, used for internal analytics by the website operator |
EMBEDDED CONTENT FROM OTHER WEBSITES
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
HOW LONG WE RETAIN YOUR DATA
We retain personal data only for as long as it is necessary for the fulfilment of the purposes described herein, for the protection of our rights or for the fulfilment of our obligations arising from legislation. For example, if you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. If you have submitted an online form and agreed with our use of your data policy, your contact information may be kept for our companies marketing purposes.
WHAT RIGHTS YOU HAVE OVER YOUR DATA
Under the GDPR you have provided with the following rights:
– object to the processing of your personal data;
– withdraw your consent for the use of your personal data;
– restrict the use of your personal data;
– request access to information that Synerall has about you and receive your personal data;
– request the correction or erasure of information that Synerall has about you;
– file a complaint about our processing with a supervisory authority.
In case you wish to enforce the foregoing rights, you must send us a written request to the email named above. You may be required to supply a valid means of identification as a security precaution to assist us in preventing the unauthorized disclosure of your personal information. We will process your request within the time provided by applicable law.
Contact information: info@synerall.com
If your relationship with Synerall ends, we will continue to process your personal data, to the extent we retain it, as described in this Privacy Policy and to the extent permitted by law.
CHANGES TO THE PRIVACY POLICY
We have the right to, at any time, make changes or additions to the Privacy Policy. The latest version of the Privacy Policy will always be available on our website and we may notify Clients and Users whose contact information we have about major changes in the Privacy Policy.
COMPLAINTS
If you find that your rights have been breached, you have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority or the Estonian Data Protection Inspectorate (info@aki.ee; +372 682 8714).
