Our industry faces some interesting challenges ahead; we all need to innovate while we are pushed to economize. The direction is towards ICT-based smart systems and products to meet the demands of our technology-conscious customers. This means that we need to grow beyond our traditional business models to build a market-based technology and services portfolio. - Roger Holm, CEO of Herrfors
Implementing Net Group’s Synerall solution enables Kymenlaakson Sähkö to offer better service to its customers, gain operational efficiency and make its business as well as the environment more sustainable. This is something that Net Group strongly stands behind.
Kerava Energy's previous customer information system (CIS) and billing solution was outdated and prevented from developing their processes. Jussi Lehti, the CEO of Kerava Energy says they picked Synerall because of the process automation, comprehensive process management and flexibility.
Thanks to Synerall Imatran Seudun Sähkö is an agile and more competitive business. Synerall seamlessly integrates digital services, manages the company’s internal customer service processes and thus raises the quality of their customer service.
Synerall is helping Finnish utility businesses become more modern. The Synerall solution digitalizes time-consuming processes, such as spot pricing and meter-to-cash billing. It also helps its partners, who care about their and the planet’s future turn their businesses around and allow customers consume smarter.
After implementing Synerall HSY became more cost-efficient, accelerated the speed and quality of their customer service. These changes were enabled by the speed, flexibility, and process automation of Synerall. Their new system supports process digitization, which was important for HSY.