Estonia has made a lot of progress in terms of digital services and solutions, when it comes to the introduction of the electricity market data hub. Five years ago, the state company Elering AS founded the Estonian Data Hub. The owners, electricity companies, and manufacturers, as well as distribution and transmission officials, have all been overwhelmingly positive about their experience.
Our industry faces some interesting challenges ahead; we all need to innovate while we are pushed to economize. The direction is towards ICT-based smart systems and products to meet the demands of our technology-conscious customers. This means that we need to grow beyond our traditional business models to build a market-based technology and services portfolio. - Roger Holm, CEO of Herrfors
Implementing Net Group’s Synerall solution enables Kymenlaakson Sähkö to offer better service to its customers, gain operational efficiency and make its business as well as the environment more sustainable. This is something that Net Group strongly stands behind.
Kerava Energy's previous customer information system (CIS) and billing solution was outdated and prevented from developing their processes. Jussi Lehti, the CEO of Kerava Energy says they picked Synerall because of the process automation, comprehensive process management and flexibility.
Thanks to Synerall Imatran Seudun Sähkö is an agile and more competitive business. Synerall seamlessly integrates digital services, manages the company’s internal customer service processes and thus raises the quality of their customer service.
Finnish energy market is going to be centralized by 2019. Deploying a Customer Information System and Billing solution that helps businesses become more competitive on the market that’s growing more international plays a vital role. By digitizing service processes they become more efficient and less time-consuming and thus stay competitive.