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Growth in Finland – implementing a new customer information system in Kymenlaakson Sähkö

In January 2018, a Finnish energy company Kymenlaakson Sähkö (KSOY) launched a tender for acquiring a new customer information system. The tender has ended and we are pleased to announce that the new system will be provided by Net Group Nordic Oy. Net Group will provide Kymenlaakson Sähkö with a customer information system and billing solution Synerall.

Serving customers and business needs

The launch of Synerall will start immediately and the new customer information system will be introduced in early 2020. We are very pleased to help KSOY on their journey of making their business more automated and customer-friendly. This new cooperation shows that we offer a much-needed solution for the Nordic utility markets.

The aim of the acquisition for KSOY was to find a system that serves both customers and Kymenlaakson Sähkö’s needs in the best possible way. In particular, the process automation is to be increased from the cooperation.

– Olli Laitinen, business director of KSOY

Making utility businesses more sustainable

KSOY is a Finnish company that supplies and sells electricity to more than 100,000 customers. They strongly adhere to the principles of sustainable development and systematically invest in diverse energy generation and continuous development of electricity networks.

Implementing Net Group’s Synerall solution enables Kymenlaakson Sähkö to offer better service to its customers, gain operational efficiency and make its business as well as the environment more sustainable. This is something that Net Group strongly stands behind.

– Priit Kongo, CEO of Net Group

Synerall is a modern and web-based CIS (Customer Information System) and Billing solution developed for utility companies providing electricity, gas, water, and/or heating on liberalized utility markets.

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