Helsinki Region Environmental Services HSY (Helsingin Seudun Ympäristöpalvelut) is deploying Synerall to take over its’ key billing, customer service, and sales functions. Implementing new software means they now enjoy process automation. Time-consuming operations are digitized and HSY has found new agility.
The goal is to improve the efficiency of HSY’s processes. In addition to gaining greater cost efficiency, we also wish to accelerate our customer service and increase its quality. These changes are enabled by the speed, flexibility, and process automation of Synerall. The new system also supports process digitization, which is important for HSY
– Pekka Hänninen, the CFO of HSY
Servicing more than one million people
HSY serves more than one million of the region’s inhabitants. They are Finland’s largest environmental services provider, showing how Synerall is suitable for large and small businesses. Thanks to Synerall’s sustainable initiative, HSY’s clients can read hourly consumption data and make smarter consumption decisions based on it. Not only has their business found new agility, it has stayed eco-conscious, providing a better future for their company and for the planet.
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