We are happy to announce that Imatran Seudun Sähkö and Net Group Nordic signed a deal and Imatran Seudun Sähkö and the affiliated group will start using Synerall as their new Customer Information System (CIS) and billing solution. This is a cornerstone in them becoming more competitive on the centralized electricity market.
Why is Synerall an easy pick?
Ari Saukkonen, the Managing Director of Imatran Seudun Sähkö, states: “Our former customer information system was outdated, and it did not serve us well in a centralized electricity market. Today’s market situation is challenging, so speed is a key factor in maintaining our competitive position. Synerall is fast, flexible, and user-friendly, which is important for our customers and stakeholders.” Synerall met all the criteria because of its effect on customer satisfaction and fast and easy deployment.
Improving customer experience and developing new services is important for us. Synerall seamlessly integrates digital services and manages the company’s internal customer service processes. That is why Synerall was an easy pick for us
– Ari Saukkonen, the Managing Director of Imatran Seudun Sähkö
Becoming a versatile business and staying competitive
Priit Kongo, CEO of Net Group Nordic, is excited about the partnership and claims: “We believe that Imatran Seudun Sähkö will be able to become a more agile business. Bringing customers new services and a high-end digital customer experience,”
Synerall is a modern and web-based CIS (Customer Information System) and Billing solution developed for utility companies providing electricity, gas, water, and/or heating on liberalized utility markets. This cooperation is a perfect example of what can a company achieve when switching to a web-based digital software.
