Cooperation with HSY in Finland

HSY chose Synerall as its new customer information and billing system  Helsingi-vesi-14.03-Soomes-ürituselsynerall

Helsinki Region Environmental Services HSY (Helsingin seudun ympäristöpalvelut, HSY) is integrating its key billing, customer service and sales functions to a new billing and customer information system. For that HSY has chosen Synerall.

“The goal is to improve the efficiency of HSY’s processes. In addition to gaining greater cost efficiency, we also wish to accelerate our customer service and increase its quality. These changes are enabled by the speed, flexibility, and process automation of Synerall system. The new system also supports process digitization, which is important for HSY,” said Pekka Hänninen, the CFO of HSY.

Servicing more than one million people

HSY serves more than one million of the region’s inhabitants. They are Finland’s largest environmental services provider.

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Net Group and Imatra Elekter founded a new start-up Synerall AS

Net Group and Imatra Elekter founded Synerall AS, a company that will provide customer management and settlement solution to modern energy companies.

The founders Net Group and Imatra Elekter have been involved in the development work in the field for already ten years and all of the knowhow created has been brought together into the new start-up Synerall AS.

Synerall’s software is the first fully web-based software package in the Nordic countries that is customised for the open electricity market. The founders of the company say that the aim of Synerall is to accelerate the development of the existing technology. The sales goal of the company is to achieve a substantial market share in the Nordic countries. In the nearest future, the company hopes to start managing at least 3.5-4 million measuring points in the neighbouring countries and develop Synerall into the smartest provider of solutions in the region. This is a challenge that means a lot of exciting cooperation for the Synerall team as well as Net Group and Imatra Elekter.

Synerall can also be used by all other companies besides Imatra Elekter. For example, in Estonia, Synerall is used by VKG Elektrivõrgud and VKG Soojus, in England by Wilson Energy, in Finland Vihreä Älyenergia and Keravan Energia.

The supervisory board of Synerall AS consists of Märt Jemmer (Imatra Elekter), Priit Kongo and Sven Peekmann (Net Group); the members of the board are Jaan Feldmann (company) and Kert Ru …

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Keravan Energia Replaces their Customer Data System with Synerall by Net Group Nordic Oy

Keravan Energia Oy and Net Group Nordic Oy have launched a joint project, in which Estonian-developed Synerall® customer data system is localised to meet the requirements of the Finnish energy market and to satisfy the needs of Keravan Energia.

Synerall® is a modern and a scalable CRM and billing system for energy and water supply businesses and services providers. Synerall® is comprised of two main products, the core system (Core) and the customer portal (Portal), combining the provision of electronic services to customers with the management of the company’s customer service processes in a modern way.

Synerall® is a product underpinned by Estonian IT expertise, which is developed for the needs of energy companies and – in addition to Estonia – it has been implemented in Great Britain and Oman. Keravan Energia is Net Group’s first customer in Finland, whose business covers all aspects of an energy company, such as sale of electricity, electricity transfers, district heating and natural gas.

“Our previous customer data system started to be rather outdated and prevented us from developing our processes. We decided to switch over to Synerall, as the automation, comprehensive process management and overall flexibility offered by it were impressive,” says Jussi Lehti, the CEO of Keravan Energia, and continues: “The Estonian supplier outbid their Finnish competitors, because the country’s IT culture seems to be more service orientated than in Finland. Estonia’s …

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